Returns Policy

At HINDHILAL, we strive to provide you with the best shopping experience. Due to the challenges associated with shipping to Palestine, we have a limited returns policy. Please read our policy below for more information:

Returns Eligibility:

We accept returns only under the following circumstances:

• Incorrect Size: If you received an item with the incorrect size, you may request a return.

• Damaged Item: If you received a damaged item, please contact us immediately to initiate a return.

• Incorrect Item: In the rare case that you received the wrong item, we will gladly accept a return.

Return Process:

• Contact our customer support team at [support@hindhilal.shop] to initiate the return process.

• Provide your order number, details of the item(s) to be returned, and the reason for the return.

• If your return meets the eligibility criteria, we will email you a pre-paid DHL shipping label to the email associated with your order.

• Attach the provided shipping label to the package, ensuring that the item is securely packaged.

• Drop off the package at your nearest DHL location.

• Once we receive the returned item(s) and verify their condition, we will proceed with the refund.

Refunds:

• Refunds will be credited to the original form of payment used for the purchase.

• Please allow [up to 14 days] after we receive your return(s) for the refund to be processed and reflect in your account.

Non-Returnable Items:

• Sale Items: Sale items are non-returnable unless they arrive damaged or defective.

We apologize for any inconvenience this limited returns policy may cause. Our aim is to ensure that you receive the correct item in excellent condition. If you have any questions or concerns, please contact our customer support team, and we will be happy to assist you.

If you need any further assistance or have additional questions, feel free to contact support@hindhilal.shop